Frequently Asked Questions:

Refunds

We offer measurement charts and assistance for size/length selection. Please note our strict terms and conditions: If you are dissatisfied with the fit/length, you have 7 calendar days from the receipt date to return the unused item at your own shipping cost. To be eligible, the item must be in its original packaging. We do meet you halfway by covering the shipping cost when sending your new size / length.

Upon receiving the returned item, we will inspect it and notify you of the receipt. Subsequently, we will inform you of your refund status. If approved, the refund will be issued in the form of a Luca and Lee voucher, as we do not provide cashback due to financial constraints as a small brand. We appreciate your understanding in this matter.

Lead time

To fully understand the lead time, you will need some insight into the process. We are still a small brand trying to make its way to the top ethically and sustainably. We make per order to prevent waste, so what does this mean? Well, basically we don't have a warehouse full of stock that goes to waste when not sold. As we receive your order, the fabric is ordered from our suppliers in Cape Town. They process it on their side and once it is cut and ready to go we either fetch it or courier it which also takes a few days. Then as you know, linen shrinks therefore we wash and airdry it. Only then do cutting and sewing start.

We can assure you, we always try to get your order to you as soon as possible.

Sizing

Feel free to reach out for assistance in choosing the right size. Check our size charts on Instagram; if you can't find them, email us at lucaleethelabel@gmail.com or send a direct message on Instagram. We exclusively handle inquiries via email or Instagram to avoid issues with returns. Your understanding is greatly appreciated.

Ethical, sustainable, local, and slow fashion

This brand epitomizes a holistic commitment to sustainability, ethics, locality, and the principles of slow fashion. Embracing sustainability, we prioritize eco-friendly materials and production processes, minimizing environmental impact. Ethical practices are integral, ensuring fair wages and safe working conditions for artisans. With a focus on locality, we source materials locally, supporting communities and reducing carbon footprint. In the realm of slow fashion, our brand champions timeless designs, encouraging consumers to invest in quality pieces that stand the test of time, reducing the demand for rapid trends, and fostering a more sustainable and mindful approach to clothing consumption.

Our brand is committed to sustainable packaging, opting for eco-friendly materials and minimalistic designs to reduce environmental impact. From recyclable materials to innovative packaging solutions, each element is carefully chosen to align with the brand's dedication to sustainability. We repurpose all linen scraps to craft items such as bow ties and more.